Lululemon crops = broken

The day after I wrote my Lululemon post, I wore my Run Empower Crop II’s to the gym and noticed the stitching was slowing unraveling on the left hand side of the back/hip area. I read that this had happened to another buyer. I ended up e-mailing Lululemon directly asking for some direction as to what I should do, since Lululemon has a great reputation of their clothes holding their own and lasting years and years.

However, I had only washed my Run Empower Crop II’s once, and wore them a handful of times only to notice the major flaw in them! Regardless if I  bought them on sale during the Boxing Day sale they had, I was still thoroughly disappointed. So much so, that I don’t even want to bring them back because they’re my favorite piece from Lululemon! It’s a bit strange to see something go wrong with a Lulu item, especially seeing that my crops are basically brand new, ad how long all my other pants/items have lasted. Ideally, I would like to keep wearing these crops, but I’m afraid to at the moment, because I don’t want them to do any more damage.

I received a somewhat generic e-mail response just hours after I e-mailed them (which, I may add — is fantastic, how I can contact them so easily). Basically they said the same thing to me, as they did in the comments to the other reviewer who had her pants come undone.

Hey Nancy!
Thank you for taking the time to contact us. Yes, your best bet at this point would be to take your pair of Empower Crop II’s into the nearest store, as the situation you described sounds like a quality issue. The educators in the store will do their best in terms of helping find a solution for this.
Hope this helps!
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I ended up driving the two hour round trip to the nearest Lululemon store — which just so happens to be Toronto, so we made a day out of it.

Yesterday we drove to Toronto to see King Tut at the Art Gallery of Ontario and spent a good three hours going through the insane crowds at the exhibition. King Tut’s things were incredible, and I couldn’t get over it I was in awe! We weren’t allowed to take photos, however. My Mom really wanted to see it. But alas, she’s in Newfoundland…

After that was over we drove to Sherway Gardens mall (a very uppity mall, at that) and raced into Lululemon. I still can’t believe how awesome their customer service is. The guy who was looking after me, just took my crops when I mentioned what had happened. We were standing in the store about ten minutes just wondering where he went. He popped back, handed me my crops all stitched up!

Hopefully that won’t happen again to my pants, hey?

So stay tuned for my romantic place setting for Valentines Day! Rather than gifts for her, it was gifts for HIM. That will be posted tomorrow… :)

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2 Comments

  1. Apart from having to go to a store, nice customer service from them.

    Hopefully there won’t be any more issues with it.

    PS: Forgot to mention that your puppy is so adorable! Loved the last set of pics.

  2. Wow, that was quite an adventure for an item of clothing, but it’s nice that they took care of it for you! And also cool that you were able to make a day out of it :)

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